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Shipping & Returns

Payment:

- MasterCard
- VISA
- American Express
- Postcard (Postfinance)
- Advance Payment (via E-Banking)
- on account (pay-in slip, only CH & FL)

Your credit card data is not stored by LENSVISION, but sent at https://www.saferpay.com. You can verify this by inspecting the HTML code on this page. Your data will thus be sent encrypted and can not be viewed by a third party, even if there is no Https padlock symbol on this page.


Shipping Conditions in EU

Forwarding charges: PostPac Priority EUR 9.67 / CHF 14.50


Shipping Conditions in USA - SOUTH AMERICA - AFRICA - ASIA - RUSSIA

Forwarding charges: PostPac Priority EUR 9.67 / CHF 14.50


Shipping Conditions Switzerland & Liechtenstein

Postage free & A-Priority on:
- Orders from EUR 77.70 / CHF 100.00
- 2 Week Disposable Lenses
- Monthly Disposable Lenses
- Long Term Lenses

Shipping charges: PostPac Economy EUR 4.00 / CHF 6.00 or PostPac Priority EUR 5.33 / CHF 8.00


Take Away

- no shipping & wrapping cost at all
- Products to collect at: Müller Optik Zürich AG, Limmatquai 94, 8001 Zürich, TEL +41 44 261 55 00
- www.mülleroptik.ch (3 minutes by foot from the central railway station Zürich)






Swiss Express Post

Delivery Time: 1 till 24 hours. Service with Flash Express or Courier.
In the event of delay we immediately inform you. Costs: EUR 36.75 / CHF 49.00 / GBP 28.82


Money Back Guaranty

Unopened contact lenses in original sealed and und intact original packaging we offer a 5-Day "Money back guaranty".As proof the date of the postmark is considered. A credit note can take place only if the contact lens contacts in an intact condition arrive with us. Please insert the invoice you got from us.


Send Back

The received goods are to be examined by the receiver immediately for your completeness and correctness. Complaints at expiration of 5 working days are not recognized. For products already opened, the return right and exchange are not accepted.

Objects from a complaint must be in a suitable contact lens container as in a appropriate preservative. The blister pack (or the original glass container) has to be sent to us to be able to forward the objection. Please add a copy of your invoice. Complaints of drained contacts cannot be worked on, since an examination is then no longer possible with the manufacturer.
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